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The Group > ST Electronics (Info-Comm Systems) > Solutions > Customer Service Support

Customer, Productisation & Manufacturing Services

ST Electronics (Info-Comm Systems) offers a comprehensive range of services through its Customer Service Support, Productisation & Manufacturing Centres.

Customer Service Support Centre

  • Life Cycle Support and Customer Services
    Life cycle maintenance, strategic sourcing, Integrated Logistics Support (ILS) and RAM (Reliability, Availability and Maintainability) engineering services

  • Managed Operations
    Operational support, system configuration, network management and operational planning support

  • Managed Services
    Helpdesk services, network management, server management, messaging workflow and desktop services which are supported by our 24x7 call centre

  • Call Centre Services
    Manned by a team of experienced and dedicated agents. State-of-the-art auto tracking and escalation software is used to track and log customers’ problems and queries for closed loop resolution

  • Training & Consultancy Services

Productisation & Manufacturing Centre
Our productisation and manufacturing centre is 24x7 supported by a team of armed police officers. Customers are assured that their products and intellectual properties are given optimal protection at our centre. The centre is also managed and operated by highly experienced and skillful production and quality assurance teams which constantly ensures exceptionally high test yield.

  • Productisation
    • Design For Manufacuring (DFM) – to improve product manufacturability
    • Design For Test (DFT) – to improve quality and reliability
    • Design For Cost (DFC) – to reduce material costs
    • Design For Assembly (DFA) – to reduce production cycle time
  • Manufacturing
    • ESS temperature cycling testing of PCBA modules and final system
    • ESS vibration testing of PCBA modules and final system
    • Quality Control / Quality Assurance (QC/QA)
    • Inspections and tests based on customers’ requirements
  • Testing Services
    We offer a variety of testing equipment that meets the stringent quality requirements of our customers.  Our experienced team of engineers is able to deliver a full range of test solutions catered for various applications, including developing an entire production test line for our customers.

  • Post-Manufacuring Services
    We offer a wide range of post-manufacturing services including product re-work, product upgrade and management of engineering changes to help our customers plan for their future requirements.

One-stop Service Support Centre
One-stop Productisation and Manufacturing Centre

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